Modules of Billing Systems

Billing software plays a significant role in extending an offer through new services and adapting both the existing and novel services which are being marketed. The possibility of changing the offer in response to dynamic market trends in telecommunications is an indispensable condition for winning new customers and maintaining the current ones. For this reason, it is essential to choose a professional and innovative wholesale billing system that will meet all the challenges of the present-day market.

Functionality of billing applications

Convergent Billing Systems are powerful tools divided into modules for the purpose of enhancing their functionality. Each module is responsible for a number of functions.

One of the modules is, for example, the business and marketing module for defining new offers and services as well as price plans for these offers. A telecom billing system equipped with such a module allows for creating multi-dimensional matrices for price plans, service packages, discounts and promotions. Each of these elements can be combined with any other, thus increasing the number of individual offers.

Another module provided by the customer billing system is the telecommunications warehouse. It stores detailed information about all devices in the network of the given operator. This information includes the software version, customer name and number and services assigned to their names, etc.

Other modules allow for integration of the billing software with the call center systems. This enables the contact center personnel to quickly find all the necessary information about the customer they are currently talking to, which makes the work quicker and easier and raises the quality of the customer service.

Another basic module of the pre-paid billing systems allows for transfer of information between other modules and workflow management. The popular name for such a system is Workflow. Its integration with CRM and financial modules enables the software to process an order from the subscriber which is the basis for assigning particular tasks to personnel teams or system modules. New services, complaints and other customer service processes may then be activated automatically.